Customer Service Representative With Upsell Support - Malvern

Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. At the end of the call, you walk away satisfied and maybe even chose to modify your service based on...

• Salary :  - 9 per Hour
• Industry :  BPO / KPO / ITES / CRM / Transcription / E Learning

Sykes

Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. At the end of the call, you walk away satisfied and maybe even chose to modify your service based on the representative’s recommendation. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right... SYKES is currently hiring local, caring individuals to provide high-quality, inbound customer service and sales support for some of the world’s largest brand name companies. JOIN OUR PEOPLE-FIRST TEAM Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, that’s why we are striving to be a people-first culture… we believe taking care of our own employees is the foundation to providing a superior customer experience. We want you to be successful… Working in a SYKES call center, you’ll have the tools and the support to become a valued team member, while enjoying a fun team environment and the agility to live the life you enjoy outside of work. At the end of the day, you will know how you have helped and be able to take satisfaction in a job well-done… and you are rewarded to boot! A CUSTOMER SERVICE JOB … that might become a career As a customer care professional at SYKES, you can literally start with the basics of the job, answering calls and other inquiries, building solutions to a variety of customer questions, concerns, or issues, and end up building a career with SYKES. It just might be the toughest job you’ll ever love. We Need… •High school diploma or equivalent •Minimum 18 years of age + •Ability to offer and make recommendations on additional products and services •Strong computer skills •Customer-service orientation •Outstanding communication & interpersonal skills •Strong evaluation and analysis skills We Love… •6 months + previous service or sales experience •Post-secondary education •Phenomenal attitude •Excellent attention to detail •Team Player You’ll Receive… •The satisfaction of helping people and building solutions •Fun team environment •Training, coaching and support to help you succeed •Good pay and benefits •Commission opportunities on upselling products and services •Performance-based bonus opportunities •Career advancement opportunities SYKES is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability Apply Today! www.sykes.com